Terms and Conditions...

Throughout this document the terms 'my', 'me' and 'I' refer to the provider Alice Kirby. The terms 'you' and 'your' refers to the respective purchaser or user of the website pages, relevant products and/or services.


Website terms and conditions and privacy / data protection policy

Contact details

Payment processing

Hypnobirthing online course


Hypnobirthing private workshops

La Bassine birth pools




Website terms and conditions

Use of this website indicates full acceptance of the following terms and conditions. Read this document fully, cease use of this website immediately if you disagree with any of the terms on this page and contact me if you have any queries.

Liability

Information contained herein is aimed to be as accurate and up to date as possible. Information does not constitute medical advice. If you are concerned about the health and safety of yourself, your partner or your baby you agree to consult with a regulated midwife or other appropriate medical professional. Alice Kirby accepts no liability for claims arising from any information presented on this website.


Linking to this website

Responsible and relevant links are welcomed and appreciated. You must not give the impression that you or your service is endorsed or approved by me. Ensure that links are reasonable, not excessive and do not damage SEO or my reputation. You agree to remove any links on request immediately.

Third-party links


I am not responsible for the content of external websites linked to from this website. Links do not constitute endorsement or approval.


Copyright


All content on my website including but not limited to my downloadable audio files is protected under international copyright law. Unauthorised copying, sharing or broadcasting of any content constitutes theft. Offenders will be prosecuted.

Contact / Privacy / Data Protection

By signing up to Hypnobirthing Online or completing face-to-face classes with me, you agree to be contacted by myself regularly throughout pregnancy and the early postnatal period, for the purpose of providing relevant updates, support, and to send your postnatal survey. I use various secure platforms including Gmail, Mailchimp and Surveymonkey. You may opt out of these communications any time by emailing me or following the 'unsubscribe' link. You're automatically unsubscribed from mailing lists after 14 days of unopened emails. You may resubscribe by emailing me.

In accordance with CNHC guidelines and my insurer, your details and care records will be stored for 8 years. You may instruct me any time via email for a copy of your data and / or to permanently delete your details and records. My ICO data controller registration number is
 ZA348669


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Contact details

Alice Kirby, also known as Alison, trading as Hypnobirthing Online, 21 Trethannas Gardens, Praze-an-Beeble, Camborne, Cornwall, TR14 0LL, United Kingdom

email address or use my contact form



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Payment processing

Your online payment is processed securely by trusted providers.

My debit / credit card payment service provider is Worldpay via the Create Payments gateway. Worldpay / Create Payments are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS) which requires that all cardholder information is processed and transmitted securely. I do not see your card details at any stage. Payment can be made securely using most major credit or debit cards. Your payment will show as HYPNOBIRTHING WITH ALICE on your bank or credit card statement.

Alternatively, you may pay via PayPal (no account required).

If you're experiencing difficulties with the online checkout, try below, or you may do a bank transfer (details below)


MP3 options
Mum's email address
Baby's due date (dd/mm/yy)



Bank transfers - Let me know when you've made your transfer...

UK bank accounts:-

Recipient name: A Kirby
Your payment reference: your surname
Sortcode: 40-11-00
Account number: 61038567

Non-UK bank accounts:-

Recipient name: A Kirby
Your payment reference: your surname
Swift / BIC:
 HBUKGB4195T
IBAN: GB14HBUK40110061038567
Bank name & address: HSBC, Banking Operations, Harry Weston road, Coventry, CV3 2SH

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Hypnobirthing Online Course

User agreement 

Your right to access and download all course materials including my MP3s is valid for your (and your birth partners') personal use only, for the duration of your current pregnancy. Files may not be used or shared in any other way under any circumstances - this undermines the sustainability of my small independent business. Non-personal educational or commercial use of my materials and MP3s is prohibited and legal action will be taken against those who violate this rule.


Delivery


Delivery is via email. Your estimated due date and current email address is required at checkout. You receive an automatic email upon purchase entitled 'Thank You For Your Order' which includes your access instructions. Please allow a few hours for your login credentials to be verified and activated. Allow extra time if it's overnight in the UK.


Payment processing

Your online payment is processed securely by trusted providers.

My debit / credit card Payment Service Provider is Worldpay via the Create Payments gateway. Worldpay / Create Payments are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS) which requires that all cardholder information is processed and transmitted securely. I do not see your card details at any stage. Payment can be made securely using most major credit or debit cards. Your Payment will show as HYPNOBIRTHING WITH ALICE on your bank or credit card statement.

Alternatively, you may pay via PayPal (no account required) or bank transfer (see above)

Cancellations and refunds

Cancellations may be made via email within 7 calendar days of purchase, for a full refund. Your fee is refunded to your original payment method in 4 - 7 working days. All usage rights following cancellation are forfeited - you must delete any files and resources you have downloaded. 

In accordance with the Consumer Contracts Regulations, in order for you to obtain your digital download(s) within 14 days, you give your consent to waive the 14 day cooling-off period.


Contact / Privacy / Data Protection

By signing up to Hypnobirthing Online or completing face-to-face classes with me, you agree to be contacted by myself regularly throughout pregnancy and the early postnatal period, for the purpose of providing relevant updates, support, and to send your postnatal survey. I use various secure platforms including Gmail, Mailchimp and Surveymonkey. You may opt out of these communications any time by emailing me or following the 'unsubscribe' link. You're automatically unsubscribed from mailing lists after 14 days of unopened emails. You may resubscribe by emailing me. In accordance with CNHC guidelines and my insurer, your details and care records will be stored for 8 years. You may instruct me any time via email for a copy of and / or to delete your details and records.


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Hypnobirthing private workshops


Confirmation

Booking enquiries sent via my online form are non-obligatory. Your booking is confirmed when we have both agreed upon your date(s).


Cancellation

You may cancel any time before your initial workshop date without penalty. Please try to give 24 hours notice.

Rescheduling

Please provide 24 hours notice if possible, unless either of us is rescheduling due to illness (see below) 

Illness

If anyone in your home has recently recovered from gastroenteritis, ensure that at least 7 days has passed since their last symptoms, before workshop commencement. I am very happy to reschedule at very short notice and appreciate your honesty!

Payment

Your total fee is due in full when we first meet. You may arrange payment in advance if you prefer. Payment can be made via cash, cheque, bank transfer or credit card via PayPal.

 - Cheques - made payable to A Kirby

 - Bank transfer - A Kirby, 40-11-00, 61038567


Privacy policy


By signing up to Hypnobirthing Online or completing face-to-face classes with me, you agree to be contacted by myself regularly throughout pregnancy and the early postnatal period, for the purpose of providing relevant updates, support, and to send your postnatal survey. I use various secure platforms including Gmail, Mailchimp and Surveymonkey. You may opt out of these communications any time by emailing me or following the 'unsubscribe' link. You're automatically unsubscribed from mailing lists after 14 days of unopened emails. You may resubscribe by emailing me. In accordance with CNHC guidelines and my insurer, your details and care records will be stored for 8 years. You may instruct me any time via email for a copy of and / or to delete your details and records.



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La Bassine birth pools

I work with the manufacturer, Made in Water Ltd in a dropshipping basis. By ordering via this website you consent for your order, details and parcel to be handled securely by Made in Water Ltd.

Dispatch

Orders received by 1pm weekdays will usually be sent out the same day for next day (Mon-Fri) delivery, e.g. an 11am Monday order is estimated to be received by the end of Tuesday. If you order after 1pm Friday the estimated arrival time of your parcel is Tuesday. Your tracking info is emailed after dispatch, usually in the early evening. All delivery times are estimated and not guaranteed.

*Free delivery is available in mainland UK (not islands and highlands).

Replacements

We recommend inflating your pool, doing a 'wet run' and checking all items carefully upon delivery. If any faults or omissions are found contact me immediately, or email info@madeinwater.co.uk

La Bassine is made in small batches allowing every single pool to be fully inflated for 24 hours before packing. This procedure greatly reduces the number of faulty products. This warranty does not cover punctures, cuts and abrasions sustained in careless uses or improper storage. Over inflation is a major cause of leaks. Do not inflate with a compressor or high pressure pump. Inflating this item to full hardness can damage the seals.

Refunds

Only
 unopened, sealed, unused, re-sellable parcels can be returned to the manufacturer's warehouse at your own cost for a refund, within 45 days of receipt. Contact me to arrange this.

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